We ship free of charge within Australia and use the services of Australian Post Wine Parcel Service. A specialist division of Australia Post. Every delivery must be signed by a person 18 years and older to confirm it is being delivered to the intended recipient. In accordance with Liquor Licensing law, in all circumstances, the addressee must receive the package and under no circumstance will the package be left unattended.
Please allow 3 working days for despatch of your order. From despatch please allow 2-5 business days for shipping to Perth metro area, 7-10 days for shipping to capital cities and 7-21 days for regional and remote areas of Australia. For any questions in related to shipping please feel free to contact us for additional information firstname.lastname@example.org or +618 97556046.
We can arrange shipping internationally to some destinations (charges, duties and taxes are applicable). Please contact us email@example.com or +618 97556046 for further information.
Our Returns Policy includes the rights you have under the Australian Consumer Law (see below).
Your rights under the Australian Consumer Law 'Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.'
If in the event your purchase is faulty, damaged, wrongly described or breaches a consumer guarantee we will cheerfully refund your money or exchange the product upon presentation of your proof of purchase. If your purchase incurred a delivery fee, then we will cover the cost of delivery for the return*.
If in the event that you change your mind then please contact the Hay Shed Hill office (08) 9755 6046, exchanges are possible at Hay Shed Hill's discretion. For exchange of a delivered product, unfortunately additional delivery charges will be incurred at your expense*. Please note that all change of mind returns must be in their original condition and packaging.
* Please note that the delivery charge will be reimbursed when Hay Shed Hill is at fault. That is, if the wrong product is delivered, there is a fault with the product (including any damage caused in transit) Hay Shed Hill has breached a consumer guarantee. In all other circumstances, including change of mind, the delivery charge will be incurred o the customer.
** Proof of purchase must be provided to obtain a refund, limits may apply, all exchange products must be in their original condition and packaging.